BLACKBERRY CUSTOMER SERVICE: We send the update to your phone automatically. You just have to be prepared for it. It’s that time of year, so you should know that and make sure your phone doesn’t die.
ME: It didn’t really die. It stalled. It couldn’t process backing up the ‘Social Feeds’ app and then it shut down.
BLACKBERRY CUSTOMER SERVICE: Oh, you should’ve uninstalled that app.
ME: It came with the phone.
BLACKBERRY CUSTOMER SERVICE: I know, it’s bundled with Blackberry Bold but it’s buggy and I’d uninstall it if I were you. Didn’t you have your information backed up?
It’s your fault for not uninstalling that buggy app that we shipped with our phone. Duh.